Difference between revisions of "IT Pain Scale"
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| − | Inspired by | + | Inspired by medical [[Pain Scale]] |
{| class="wikitable" | {| class="wikitable" | ||
| Line 9: | Line 9: | ||
| [[File:Pain0.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain0.svg]] | | [[File:Pain0.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain0.svg]] | ||
| | | | ||
| − | | | + | | No pain |
| − | | | + | | The system adds the intended value. |
|- | |- | ||
| 1 | | 1 | ||
| [[File:Pain1.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain1.svg]] | | [[File:Pain1.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain1.svg]] | ||
| − | |rowspan="3" style="text-align: center;background-color: rgb(200,241,118);vertical-align: middle;" |'''Minor''' | + | |rowspan="3" style="text-align: center;background-color: rgb(200,241,118);vertical-align: middle;" |'''Minor''' |
| Very Mild | | Very Mild | ||
| − | | Very light barely noticeable pain, like a log entry with a warning that does not | + | | Very light barely noticeable pain, like a log entry with a warning that does not affect operation.<br>Most of the time you never think about the pain. |
| − | <br>Most of the time you never think about the pain. | ||
|- | |- | ||
| 2 | | 2 | ||
| [[File:Pain2.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain2.svg]] | | [[File:Pain2.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain2.svg]] | ||
| Discomforting | | Discomforting | ||
| − | | Minor pain, like having to click on a warning message and ignore it or fixing an entry manually to continue. | + | | Minor pain, like having to click on a warning message and ignore it or fixing an entry manually to continue.<br>Note that people react differently to this behavior of the system. |
| − | <br> Note that people react differently to this behavior of the system. | ||
|- | |- | ||
| 3 | | 3 | ||
| [[File:Pain3.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain3.svg]] | | [[File:Pain3.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain3.svg]] | ||
| Tolerable | | Tolerable | ||
| − | | Very noticeable pain, like a login that has to be entered before each operation.<br> | + | | Very noticeable pain, like a login that has to be entered before each operation.<br>The pain is not so strong that you cannot get used to it. Eventually, most of the time you don’t notice the pain. You have adapted to it. |
| − | The pain is not so strong that you cannot get used to it. Eventually, most of the time you don’t notice the pain. You have adapted to it. | ||
|- | |- | ||
| 4 | | 4 | ||
| [[File:Pain4.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain4.svg]] | | [[File:Pain4.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain4.svg]] | ||
| − | |rowspan="3" style="text-align: center;background-color: rgb(241,220, 118);vertical-align: middle;"|'''Moderate''' | + | |rowspan="3" style="text-align: center;background-color: rgb(241,220,118);vertical-align: middle;"|'''Moderate''' |
| − | |||
| − | |||
| Distressing | | Distressing | ||
| − | | Strong, deep pain, like a regular failure of a system function needing to restart the function and carefully avoid the circumstances leading to the issue.<br> | + | | Strong, deep pain, like a regular failure of a system function needing to restart the function and carefully avoid the circumstances leading to the issue.<br>So strong you notice the pain all the time and cannot completely adapt. |
| − | So strong you notice the pain all the time and cannot completely adapt. | ||
|- | |- | ||
| 5 | | 5 | ||
| [[File:Pain5.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain5.svg]] | | [[File:Pain5.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain5.svg]] | ||
| Very Distressing | | Very Distressing | ||
| − | | Strong, deep, piercing pain, such as a regular system outage. | + | | Strong, deep, piercing pain, such as a regular system outage. |
|- | |- | ||
| 6 | | 6 | ||
| [[File:Pain6.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain6.svg]] | | [[File:Pain6.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain6.svg]] | ||
| Intense | | Intense | ||
| − | | | + | | Intense pain, like a critical bug that blocks multiple users frequently. |
|- | |- | ||
| 7 | | 7 | ||
| [[File:Pain7.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain7.svg]] | | [[File:Pain7.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain7.svg]] | ||
| − | |rowspan="4" style="text-align: center;background-color: rgb(241,148, 118);vertical-align: middle;"|'''Severe''' | + | |rowspan="4" style="text-align: center;background-color: rgb(241,148,118);vertical-align: middle;"|'''Severe''' |
| − | |||
| − | |||
| Very Intense | | Very Intense | ||
| − | | | + | | Very intense pain, such as consistent data corruption issues affecting a major part of system functionality. |
|- | |- | ||
| − | | 8 | + | | 8 |
| + | | [[File:Pain8.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain8.svg]] | ||
| Utterly Horrible | | Utterly Horrible | ||
| − | | | + | | Horrible pain, such as system outages that halt all operations for extended periods. |
|- | |- | ||
| − | | 9 | + | | 9 |
| + | | [[File:Pain9.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain9.svg]] | ||
| Excruciating Unbearable | | Excruciating Unbearable | ||
| − | | | + | | Unbearable pain, when the system's issues cause significant business losses or hazards. |
|- | |- | ||
| − | | 10 | + | | 10 |
| + | | [[File:Pain10.svg|100px|link=https://commons.wikimedia.org/wiki/File:Pain10.svg]] | ||
| Showstopper | | Showstopper | ||
| − | | | + | | Catastrophic, system-wide failure - no operation possible and no recovery in sight. |
|} | |} | ||
[[Category:Metrics]] | [[Category:Metrics]] | ||
Latest revision as of 09:23, 13 May 2024
Inspired by medical Pain Scale
| # | Icon | Level | Name | Description |
|---|---|---|---|---|
| 0 | 
|
No pain | The system adds the intended value. | |
| 1 | 
|
Minor | Very Mild | Very light barely noticeable pain, like a log entry with a warning that does not affect operation. Most of the time you never think about the pain. |
| 2 | 
|
Discomforting | Minor pain, like having to click on a warning message and ignore it or fixing an entry manually to continue. Note that people react differently to this behavior of the system. | |
| 3 | 
|
Tolerable | Very noticeable pain, like a login that has to be entered before each operation. The pain is not so strong that you cannot get used to it. Eventually, most of the time you don’t notice the pain. You have adapted to it. | |
| 4 | 
|
Moderate | Distressing | Strong, deep pain, like a regular failure of a system function needing to restart the function and carefully avoid the circumstances leading to the issue. So strong you notice the pain all the time and cannot completely adapt. |
| 5 | 
|
Very Distressing | Strong, deep, piercing pain, such as a regular system outage. | |
| 6 | 
|
Intense | Intense pain, like a critical bug that blocks multiple users frequently. | |
| 7 | 
|
Severe | Very Intense | Very intense pain, such as consistent data corruption issues affecting a major part of system functionality. |
| 8 | 
|
Utterly Horrible | Horrible pain, such as system outages that halt all operations for extended periods. | |
| 9 | 
|
Excruciating Unbearable | Unbearable pain, when the system's issues cause significant business losses or hazards. | |
| 10 | 
|
Showstopper | Catastrophic, system-wide failure - no operation possible and no recovery in sight. |